HELPDESK
Find your answers here
HELPDESK
Looking for more information about one of our products, services or a pending order? Check out our list of frequently asked questions below to find answers quickly. If you can't find an answer, please contact us and we'll get back to you as soon as possible.
How long is the delivery time?
Delivery time depends on the place of delivery, the availability of the purchased product, the size of the order and the quantity of orders we receive. We aim to ship the day after you place the order if you order before 4 p.m.
My package is lost, now what?
If your package is lost, you can always email info@homehacks.be. We will then contact the delivery service. As soon as we receive an answer, we will either resend the package or refund the value of the package.
I am not satisfied with my order. What now?
Of course we are sorry that you are not satisfied. You can always request a return within 14 days at info@homehacks.be. Here we will answer your question within 24 hours. If you have further questions, please refer to our general sales conditions.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We try to do everything we can to make your shopping and payment experience as smooth as possible. That's why we offer several credit/debit cards, as well as Bancontact and Online Bank Transfer through Klarna.